HOW TO WHITELIST OUR EMAILS

We want to ensure you're getting our emails so that you don't miss a thing!

In order to ensure our emails are getting to your inbox, you can add "info@softy.com" and "Softy Wipes" to your Whitelist, also called the Approved or Safe Sender list. Basically, this is just a fancy way of marking the emails from us as "clean" so that you never miss out.

See the instructions below for how to whitelist emails for your Internet Service Provider or email companies.

 

Web-Based Email

  Gmail  

Gmail

  1. Open an email from the sender that you want to whitelist.
  2. Click on the star icon next to the reply button, and 
  3. Click on the "More" drop down menu at the top and select "Mark as Important"
  Apple mail  

Apple Mail

  1. Click 'Softy' in the header of the message.
  2. Click "Add" to finish.
  Yahoo Mail


Yahoo! Mail

  1. Open the email message from 'Softy'.
  2. Click "Add to contacts" next to 'Softy'.
  3. On the "Add Contact" popup, add additional information if needed.
  4. Click Save to finish. 
  Windows hotmail  

Windows Live Hotmail

  1. Open an email from 'Softy'.
  2. Click "Add to contacts" next to the name to finish.
   

Desktop Email

  Mac Mail  

Mac Mail

  1. Click Address Book.
  2. Click "File".
  3. Click "New Card".
  4. Enter "Softy" and any additional information if you wish.
  5. Click "Edit" to finish
Thunderbird Mail


Mozilla Thunderbird for PC & Mac

For PC:

  1. Click Address Book.
  2. Make sure Personal Address Book is highlighted.
  3. Click "New Card". This will launch a New Card window that has 3 tabs
  4. Under Contact, enter "Softy" and any additional information if you wish.
  5. Click "OK" to finish.

For Mac:

  1. Click Address Book.
  2. Make sure Personal Address Book is highlighted.
  3. Click "New Card". This will launch a New Card window that has 3 tabs
  4. Under Contact, enter "Softy" and any additional information if you wish.
  5. Click "OK" to finish
Microsoft Outlook


Microsoft Outlook

Outlook 2003:

  1. Open the email message from 'Softy'.
  2. Right-click "Click here to download images" at the top of the message.
  3. Click "Add Sender to Senders Safe List" to finish.

Outlook 2007:

  1. Right-click on the email you received (in the list of emails).
  2. Click "Junk E-mail".
  3. Click "Add Sender to Safe Senders" List to finish.

Outlook 2010 & 2013:

  1. Click the Home tab.
  2. Click "Junk".
  3. Click "Junk E-mail Options".
  4. Click "Safe Senders".
  5. Click "Add".
  6. Enter our domain "Softy.com"
  7. Click "OK" to finish.
   


Mobile Email

  iOS Mail  

iOS Devices - iPhone, iPad, iPod Touch

  1. On any message, tap on the sender
  2. On the pop-up window click on either "Create new contact" or "Add to existing contact"
  Android Mail  

Android Devices - Samsung, Google Nexus, Others

  1. In the default email client, touch the picture of the sender
  2. Click "OK" to add to contacts
  Blackberry Mail  

Blackberry Device Mail Client

  1. Scroll to a message from 'Softy'.
  2. Get to the name field, click the "Berry icon" and then click "Show Address".
  3. Copy the email address to the clipboard.
  4. Go into Address Book and create a contact with the email address you copied.
  5. Select "Save".